Order line 0844 880 5851

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Delivery Information

Get your delivery in time for Christmas - Stitch Craft Create Christmas 2014 Delivery Information: 

We do everything we can to make sure your order gets to you as soon as possible and understand that at Christmas this is especially important.

 

UK Last order date for Christmas Standard Delivery – Tuesday 16th December 2014

All UK standard delivery orders that are made on our store by 12noon on Tuesday 16th December 2014 will be delivered to your chosen address by Wednesday 24th December 2014

 

UK Last order date for Christmas Express Next Day Delivery – 22nd December 2014

All Express Next Day delivery orders that are made on our store by 12noon on Monday 22nd December 2014 will be delivered to your chosen address by Wednesday 24th December 2014

 

 Our Christmas Delivery promise

 We guarantee that if orders are placed by the dates detailed above and you do not receive your parcel in time for Christmas we will give you a full refund.

 

 

Stitch Craft Create offers a simple and competitive delivery policy.  This is as follows:

To UK addresses including Northern Ireland:

Standard Delivery

(2-5 days from receipt of your order)

Order value £25 or more:

FREE

Order value up to £24.99: 

£2.99

Express Next Day Delivery

(Signature Required)

Weekdays only (orders placed before 12 noon will be with you between 9am and 5pm the following working day. Orders placed at the weekend will be received on the following Tuesday.

£5.99

We now offer extremely competitive rates for international delivery.  Our international customers are very important to us, see here for more details.

90-day free returns promise
You can shop with confidence at Stitch Craft Create - we will replace or refund any item provided it is returned to us complete, unused and in original packaging, providing it is returned within 90 days of receipt.

Please note: If you are a UK mainland resident you can return your purchase using the prepaid label at the bottom of your delivery note. However, if you live anywhere else, please send us a copy of a receipt detailing your postage cost and we will refund these charges.

To return an item, just follow these simple steps:  

On your delivery note, there is a section in the bottom right hand corner that provides return details. Please complete this, clearly stating the reason for return.

  • Ensure that you obtain a proof of return postage and keep this in a safe place in case of any query that may arise.
  • Returned items will be refunded by the method by which you placed your order, providing they meet the above criteria and in accordance with our terms & conditions. This does not affect your statutory rights.
  • If you should receive incomplete or faulty item(s), please call us on 0844 880 5851 before arranging your return, as we may be able to replace it.

We will aim to credit any returned item within 2 weeks of receiving it. Returns are subject to our standard terms & conditions.