Our 100% satisfaction promise to our customers

We want you to have a positive shopping experience with Stitch Craft Create. Please think of us as your friendly online craft store who believes in putting our customers first. So here is our 100% satisfaction guarantee for you:

Hassle free returns

We want you to be completely happy with your purchase from Stitch Craft Create. However if you’re not 100% satisfied for whatever reason, you can return it to us free of charge within 90-days of receipt for a full refund - no questions asked. See our returns policy for full details.

Price promise

We price our products competitively. If you find a cheaper price we’ll match it, and if you find it after you’ve purchased from us we’ll refund the difference. Just let us know! For more information about our price promise see our FAQs.

Customer Service Support

We have a friendly and fully trained customer service team who are on hand to answer any queries about our products or your order. If they don’t know they’ll find out for you. They’re always happy to help.

Product stocked at local warehouse

To reduce backorders (and to help you get crafting as soon as possible) we stock most of the products we sell in our website, so you can get your craft supplies as quickly as possible. However, if you need your order sooner, we offer a next day delivery service. We have also selected key craft suppliers to partner with who will ship direct to you, for these items we can’t do next day delivery but was always aim to treat your order with urgency.

Safe shopping

At Stitch Craft Create you can shop with us securely anytime day or night, safe in the knowledge that we comply with all the latest security legislation and can guarantee that all online purchases are secure. See our FAQs for more info on this.